Shipping policy
Manu Shipping and Refund Policy (United States)
Effective Date: 12/07/2025
1. Order Processing and Shipping
• All products are subject to availability. Manu reserves the right to accept, refuse, modify, or cancel any order at its discretion, for any reason, including inventory, pricing, operational considerations, or legal compliance.
• Orders are processed within 1–3 business days after placement. Shipping times are estimates only and may range from 3–15 business days. Manu does not guarantee delivery by any specific date.
• Customers are informed at checkout that product availability and shipping times may change.
2. Payment and Acknowledgment
• Payment may be collected at the time of order. By placing an order, customers acknowledge that shipping is not guaranteed and agree that Manu may cancel, refuse, or delay shipment.
• If products cannot be shipped within a reasonable timeframe, Manu will offer a full refund unless the customer explicitly agrees to extend the delivery timeline.
3. Shipping Charges and Methods
• Shipping fees, if applicable, are calculated at checkout. Manu may offer promotions or free shipping at its discretion.
• Shipping carriers operate independently; Manu is not responsible for carrier delays, errors, or losses.
4. Tracking
• Tracking numbers, if provided, are for informational purposes only. Manu does not guarantee accuracy or timeliness of tracking information and is not liable for discrepancies.
5. Force Majeure
• Manu is not liable for delays or inability to fulfill orders due to events beyond its control, including acts of God, natural disasters, strikes, pandemics, government action, or carrier disruptions.
6. Loss, Damage, or Defective Products
• Customers must notify Manu within 7 days of delivery of any lost, damaged, or defective items.
• Manu may, at its discretion, provide a replacement, refund, or alternative resolution.
• Manu is not obligated to provide compensation beyond what is expressly stated.
7. Returns and Refunds
• Returns are accepted within 10 days of delivery for items in original, unused condition.
• Return shipping costs are the customer’s responsibility unless the product is defective or Manu agrees in writing.
• Refunds are provided only in accordance with these terms and applicable law.
8. Limitation of Liability
• To the fullest extent allowed by law, Manu and its affiliates, officers, directors, employees, and contractors are not liable for any damages, including direct, indirect, incidental, consequential, or punitive damages arising from orders, shipping, or non-delivery.
• This does not limit obligations under federal law, such as refunding undelivered goods.
9. Dispute Resolution – Arbitration
• Any disputes regarding orders, shipping, delivery, non-delivery, or refunds must be resolved exclusively through binding arbitration under the American Arbitration Association (AAA) or a similar recognized arbitration body.
• Customers cannot bring disputes in court or through credit card chargebacks, though they may attempt them in practice. Arbitration decisions are final and binding.
• Customers must explicitly agree to these terms at checkout.
10. Pre-Sale Transparency
• Manu may list products that are not immediately available. Customers are informed that:
• Products may be delayed or unavailable.
• Refunds will be offered if shipment cannot occur within a reasonable timeframe.
• Placing an order constitutes acknowledgment and agreement to these terms.
11. Governing Law
• This policy is governed by the laws of Texas, without regard to conflicts of law principles.
12. Acceptance
• By placing an order, customers acknowledge they have read, understood, and agreed to all terms, disclaimers, limitations of liability, and arbitration requirements.
• Manu reserves the right to update or modify this policy at any time, and updated terms apply to future orders.